The Surprising Difference Between Service and Customer Service: Have You Been Doing It Wrong?

The Surprising Difference Between Service and Customer Service: Have You Been Doing It Wrong?
Are you providing excellent customer service? Or are you simply providing good service? This may sound like the same thing, but there is actually a huge difference between service and customer service. Do you know the difference between the two and have you been doing it wrong?
We all know that customer service is important. It affects our business’s reputation, customer loyalty, and bottom line. But what is the difference between service and customer service?
In this article, we’ll discuss the surprising difference between service and customer service and how you can make sure you’re providing the best service possible to your customers.
What Is Service?
Service is a general term that is used to describe the process of providing goods or services to customers. This could include providing a product, answering customer questions, offering advice, or any other action that is meant to help a customer.
When you provide service, you are merely meeting the customer’s expectations. You are not providing anything above and beyond what they expect. While providing service is important, it is not the same as providing customer service.
What Is Customer Service?
Customer service is a term that is used to describe the process of going above and beyond to provide excellent service to customers. This could include providing personalized attention, going out of your way to help a customer, or taking extra steps to make sure that their experience is positive.
When you provide customer service, you are not only meeting the customer’s expectations, you are exceeding them. You are providing something that the customer did not expect and that makes them feel appreciated and valued.
The Difference Between Service and Customer Service
The key difference between service and customer service is that customer service provides an experience that goes above and beyond the customer’s expectations.
For example, when you go to a restaurant, you expect the food to be good and the service to be decent. That is service. But if the waiter takes the time to get to know you, offers up suggestions for dishes, and goes out of their way to make sure you have a great experience, that is customer service.
How to Provide Excellent Customer Service
Now that you know the difference between service and customer service, you may be wondering how you can make sure that you are providing the best customer service possible. Here are a few tips:
• Get to know your customers. Take the time to learn about your customers and what they need.
• Listen to your customers. Listen to their feedback and use it to improve your service.
• Be proactive. Take the initiative to anticipate customer needs and address them before they become a problem.
• Be friendly and helpful. Make sure that your customers feel appreciated and valued.
• Follow up. Make sure to follow up with customers to ensure that they had a good experience.
Conclusion
The difference between service and customer service is clear. Service is simply meeting customers’ expectations, while customer service is providing an experience that goes above and beyond. If you want to provide excellent customer service, make sure to get to know your customers, listen to their feedback, be proactive, be friendly and helpful, and follow up.
For more information on how to provide excellent customer service, be sure to visit ABusinessOwner.com.