customer support job salary

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How Much Does a Customer Support Job Pay? An Inside Look at Salary Expectations

Customer service jobs are an important part of any business. Companies rely on customer service representatives to provide high-quality customer service and help ensure customer satisfaction. But how much do customer support jobs pay?

The pay for customer support jobs varies depending on the type of job, the company, and the level of experience. In this article, we’ll take a look at what you can expect to make in a customer support job.

Average Salary for Customer Support Jobs

According to the Bureau of Labor Statistics, the median annual wage for customer service representatives as of May 2019 was $35,720. This number is slightly higher than the median for all occupations, which was $38,640.

The lowest 10 percent of earners made less than $24,570, while the highest 10 percent of earners made more than $56,490. The median hourly wage for customer service representatives was $17.14 in May 2019.

Salary by Industry

The type of industry you work in can have a big impact on your salary. For example, customer service representatives working in the postal service earned a median annual wage of $48,700 in May 2019, while those working in the insurance industry earned a median annual wage of $37,510.

Those working in the banking industry earned a median annual wage of $38,330, while those in the telecommunications industry earned a median annual wage of $38,570. The highest salaries were typically found in the computer systems design and related services industry, where customer service representatives earned a median annual wage of $55,240.

Salary by Location

Location can also affect how much you can expect to make in a customer service job. The highest-paying states for customer service representatives as of May 2019 were Washington ($45,500), Alaska ($44,300), Connecticut ($43,660), Massachusetts ($43,560), and New Jersey ($42,930).

The lowest-paying states for customer service representatives as of May 2019 were Mississippi ($25,990), West Virginia ($26,020), Arkansas ($26,160), Louisiana ($26,730), and South Dakota ($26,800).

Salary by Experience

Your level of experience can also affect your salary. According to PayScale, entry-level customer service representatives typically earn an average of $11.41 per hour. Those with mid-level experience typically earn an average of $14.86 per hour, while those with late-level experience typically earn an average of $17.87 per hour.

Conclusion

Customer service jobs are an important part of any business, and companies rely on customer service representatives to provide high-quality customer service and ensure customer satisfaction. The pay for customer service representatives can vary depending on the type of job, the company, and the level of experience. On average, customer service representatives earned a median annual wage of $35,720 in May 2019, with the highest salaries typically found in the computer systems design and related services industry. Location and experience can also affect your salary, so it’s important to consider all factors when deciding on a job.

For more information on customer service jobs, visit ABusinessOwner.com.